| PHEASANT SERVICES |
| 756 G Street |
(775) 230-4279 (voice)
(775) 575-9924 (fax)
contact@PheasantServices.com
(775) 575-9924 (fax)
contact@PheasantServices.com
| Fernley Nevada 89408 |
Program and Operational Audits
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A Program and Operational Audit is a detailed analysis of all units within an organization (or
business) and how those units affect the ability of the organization to meet its mission. The audit
identifies activities that are no longer needed, that are duplicative with other activities within the
organization, identifies where documented policies and procedures differ from what is actually practiced
within the organization, and when requested by the Client, provides recommendations on how to correct
program and operational deficiencies.
Program and Operational Audits depend on the objectivity, perspective, and demonstrated
management experience of the consultant selected by the organization. To be successful, the audit
consultant must have full and complete cooperation of the organization management, and must be
provided access to the documents, records, employees, and organization clients the consultant deems
necessary in order to collect the information needed for the audit.
Program and Operational Audits consist of:
Management Audit
Philosophy and Beliefs
Vision, Mission, and Objectives
Conformity of Organizational Structure and Accountability with vision, mission, and
objectives
Management Communications
Internal and External Communications
Conformity of Policies and Procedures to the Vision, Mission and Objectives
Planning and Execution of Programs to Implement Policies and Procedures
Regulatory Compliance, Accreditation, and Legal Issues
Administrative Audit
Policies and Procedures
Processing Systems (staffing, information propagation, and resources)
File Maintenance, Administration, Information Distribution, and Archiving
Budgets and Planning
Accountability Systems
Equipment and Supply Management
Purchasing Guidelines, Systems, and Oversight
Internal and External Billing and Payment Systems and Management
Customer and Vendor Relationships
Personnel Audit
Staffing Levels Appropriate to the Vision, Mission, and Objectives
Personnel Licensing and Accreditation Issues
Documentation of and Adherence to Personnel Policies and Procedures
Conformance to Standards for Performance Review, Staff Training and Development, and
Incentive Programs
Conformance to Recruiting Plan, and New Staff Orientation Procedures
Facility Audit
Location, Appearance, Condition, and Suitability for Use
Parking and Accessibility
Safety and Code Compliance
Flexibility and Usage Options
Adaptability to Changing Technology and Communications
Information Systems Audit
Staffing Levels for Front Office and Information Technology Offices
Phone Systems, Message Management, and After-hour Answering
Internet/Intranet Systems and Data Security
Conformance to Information Technology Plan
Budget
Library, Resource Library, and Information Accessibility
business) and how those units affect the ability of the organization to meet its mission. The audit
identifies activities that are no longer needed, that are duplicative with other activities within the
organization, identifies where documented policies and procedures differ from what is actually practiced
within the organization, and when requested by the Client, provides recommendations on how to correct
program and operational deficiencies.
Program and Operational Audits depend on the objectivity, perspective, and demonstrated
management experience of the consultant selected by the organization. To be successful, the audit
consultant must have full and complete cooperation of the organization management, and must be
provided access to the documents, records, employees, and organization clients the consultant deems
necessary in order to collect the information needed for the audit.
Program and Operational Audits consist of:
Management Audit
Philosophy and Beliefs
Vision, Mission, and Objectives
Conformity of Organizational Structure and Accountability with vision, mission, and
objectives
Management Communications
Internal and External Communications
Conformity of Policies and Procedures to the Vision, Mission and Objectives
Planning and Execution of Programs to Implement Policies and Procedures
Regulatory Compliance, Accreditation, and Legal Issues
Administrative Audit
Policies and Procedures
Processing Systems (staffing, information propagation, and resources)
File Maintenance, Administration, Information Distribution, and Archiving
Budgets and Planning
Accountability Systems
Equipment and Supply Management
Purchasing Guidelines, Systems, and Oversight
Internal and External Billing and Payment Systems and Management
Customer and Vendor Relationships
Personnel Audit
Staffing Levels Appropriate to the Vision, Mission, and Objectives
Personnel Licensing and Accreditation Issues
Documentation of and Adherence to Personnel Policies and Procedures
Conformance to Standards for Performance Review, Staff Training and Development, and
Incentive Programs
Conformance to Recruiting Plan, and New Staff Orientation Procedures
Facility Audit
Location, Appearance, Condition, and Suitability for Use
Parking and Accessibility
Safety and Code Compliance
Flexibility and Usage Options
Adaptability to Changing Technology and Communications
Information Systems Audit
Staffing Levels for Front Office and Information Technology Offices
Phone Systems, Message Management, and After-hour Answering
Internet/Intranet Systems and Data Security
Conformance to Information Technology Plan
Budget
Library, Resource Library, and Information Accessibility
Providing Environmental, Educational, and Management Support Solutions